The Minnesota Department of Health has cited the Richfield Health Center nursing home in Richfield for disregarding residents’ call lights. A complaint was filed with the Department alleging that residents’ call lights are not being answered in a timely manner based on Residents waiting between 30 and 60 minutes to have their call lights answered on multiple occasions when in need of staff assistance. The Department investigated the matter and found that a violation of patient rights occurred when staff failed to respond to residents’ call lights in a timely manner. [Report H5492085, dated April 20, 2012]
The Richfield Health Center is owned and operated by Extendicare, which “through its wholly owned subsidiaries, is one of North America’s largest long-term care providers with 244 senior care facilities and capacity for approximately 26,600 residents.” See Extendicare’s “Investor Relations” web site page. In addition to the Richfield Health Center, Extendicare owns and operates seven other nursing homes in Minnesota. Click here for more information about Extendicare’s deficient performance in Minnesota.
If you believe a loved one has been harmed by substandard care in an Extendicare nursing home, take action and contact the Kosieradzki • Smith Law Firm online or call us toll-free at (877) 552-2873 to set up a no-cost consultation.